FAQs

1. How do I make a purchase?
Shopping at FUEL is easy:
- If you know what you are looking for, use the CLOTHING, JEWELLERY and ACCESSORIES links. You can also shop by browsing directly by designer.
- Once you have found an item, select your size and click on the 'ADD TO BAG' button underneath each item.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
- Click on 'PROCEED TO CHECKOUT' to complete your order.

2. Do I need to set up an account to place an order?
Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.
Register with us and you'll be able to enjoy the following benefits through your FUEL account:
- Track your orders and review past purchases.
- Save your address so you can shop even quicker next time.
- Manage your account details.
- To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.

3. I've forgotten my password. What should I do?
If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the 'SIGN IN' page.

4. How do I know that the products you sell are authentic?
As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.

5. Which size should I choose?
All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the 'Size Guide' link which you will find on every product page.
In addition, our customer care team can answer all your questions on sizing and fit - simply email online@fuelthestore.com for advice or call or WhatApp us on +91-932265741.

6. Are the colours of products shown on the website accurate?
Images shown are for representational purposes only. Please note that the colour of the product might vary slightly in comparison to the picture shown on the website due to various reasons which may include different lighting and devices during a photo-shoot and also the colour settings and resolution of your own monitor or screen.
It is also important to note that we at FUEL are working hard to bring you the best even though there may be slight differences in fabric and colour.

7. How do I know if an item is in stock?
All items are in stock unless the size you are trying to purchase is not clickable.
Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
If the product you want to buy is out of stock, please email online@fuelthstore.com to find out if there is a backorder for that item (you will need to be a registered user).

8. What payment methods does FUEL accept?
We accept Visa, MasterCard, American Express, and Maestro credit and debit cards.
We also have pre-payment by Cash and Net Banking options.
Please note that we do not accept any other methods of payment apart from those listed above.

9. Is it safe to use my credit card online at FUEL?
At FUEL, your personal online security is important to us.
We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems.
All orders are processed through a secure checkout system.
Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us.
This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at FUEL.

10. Does FUEL ship to multiple addresses?
Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

11. Do I need to sign for my order?
Due to the high value of the goods that we sell, we require proof of delivery for all orders.
This means we are unable to authorise packages to be delivered without a signature.

12. Can I change my shipping address after my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched.
Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

13. 13. Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order.
If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

14. How will I know you received my order & when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received.
Your card will debited when you place your order.
In the rare instance that any of the items you have ordered are not available, we will contact you by email and will refund you the amount for the items that are unavailable.

15. Can I track my order?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ORDERS followed by ORDER STATUS.

16. Where is my order?
We aim to dispatch all orders within 24 hours.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, FUEL is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ORDERS followed by ORDER STATUS.
If you are not registered, sign up now so you can track future orders.

17. What packaging will my order be shipped in?
Your order will be delivered to you in our luxurious signature packaging which also make great gifting solutions.

18. Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order.
If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

19. Does FUEL have seasonal sales?
FUEL, like offline shops, offers seasonal sales.
There are links to the SALE page from the HOME page in the top navigation bar.
Please note that FUEL cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale.
Also, due to the exclusive nature of our stock, we can't guarantee that an item will still be available for purchase late in the season.

20. Is my personal information kept private?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell it to a third party.
To register at FUEL, we will need to know your name, mailing address and email address.
When processing your order online we require your shipping address and telephone number.
If necessary, these details may be shared with a credit reference agency to verify your order.
Please note that FUEL may use your contact details to inform you of the latest arrivals from your favourite designers and fabulous new services via email.
If you would prefer not to receive these updates, please email online@fuelthestore.com.

21. What are cookies? Should I be worried about them?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.
We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests.
They are designed to assist your shopping and are therefore nothing to worry about.
Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance.
If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
Registered customers who have cookies enabled will be automatically recognized when they visit FUEL.
You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing into your account.
When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order.
Please note that registered customers will be recognized for 14 days.
After this time, users will be prompted to sign back into their account.